Frequently Asked Questions
Everything you need to know about your new favorite jewelry
Is your jewelry waterproof and tarnish-resistant?
Yes, our jewelry is crafted using high-quality materials like 18k gold PVD coating on stainless steel, making it 100% waterproof. You can wear your pieces in the shower, at the beach, or during a workout without worrying about tarnishing.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Absolutely! We stand by our quality with a Lifetime Color Warranty. If your jewelry loses its gold color, we will replace it for you at no extra cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Is your jewelry safe for sensitive skin?
Yes, all Atolea pieces are hypoallergenic, lead-free, and nickel-free, making them safe for even the most sensitive skin types.